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THE EFFECT OF WORKFORCE DIVERSITY ON THE PERFORMANCE OF AN ORGANIZATION

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ABSTRACT

 

 

It is generally perceived that there is diversity in the workforce of any endeavor, be it business, government, or common society. This study therefore tries to discover the impact of workforce diversity on organizational performance in cross river state in Nigeria for the study. We utilized the Blau’s1977 list of heterogeneity to gauge the diversity record. While resource development for the year 2008 and 2009, utilizing 2007 and 2008 as base year was utilized to gauge the development strategy. To decide group diversity and performance outcome directed by work group context, a progression of various leveled regression analysis were conducted. The study find significant relationship between a portion of the diversity factors and also individual diversity factors with the measures of organizational performance Likewise it uncovers that sexual orientation, gender and ethnicity are negatively identified with both employee efficiency and performance reward. What’s more the study finds that sexual orientation, age and tenure diversity are decidedly connected and are essentially related. It is recommended that organization executives utilize great systems to adequately manage workforce diversity and collective research effort should be done to find out the relevant factors that direct workforce diversity to create positive performance results.

 

 

 

 

 

 

CHAPTER ONE

INTRODUCTION

1.1 Background to the study

The increase in world globalization today brings about continuous interactive session between people and organizations from varied backgrounds. These days, for people or organizations to be a constant competitor in the international or global market, there has to be working experience and or business transactions outside their immediate environment. Business organizations now have to put more resources and concentration on the workforce diversity phenomenon for them to remain as an  active and constant competitor.  In recent years there have been an increase in the study of workforce diversification amongst scholars and students of management so as to know how far the issue of workforce diversity is been handled. The recognition of workforce diversity fosters creativity and in turn, creativity drives innovation, while innovation creates competitive advantage.

Business organizations these days and most importantly managers need to be awake to monitor so as to understand the ways their workplace is evolving through diversification because managing an organization that is actively engaging in workforce diversity is a huge organizational challenge so as not to be caught off guard. Although there is an increase in the study of workforce diversification globally, there is no much information on how this experience is affecting organizations in my area. Diversity according to Weller is defined as representing a multitude of individual differences and similarities that exist among people. He further explains that diversity encompasses many human characteristics inclusively, race, age, creed, nationality, religion, ethnicity and sexual orientations (Weller 2000). Gardenswartz and Rowe exemplified the definition of diversity in a more understandable way as being like an onion that possesses layers that when one layer is peeled; there are still numerous cores to be revealed (Gardenswartz and Rowe 1994).

Workforce, on the other hand, can be referred to as workers employed by an organization that is engaged in specific activities. It is basically the number of employees that an organization possesses (Merriam-Webster). Organizational performance can be determined by many different activities that an organization is partaking, which can be resulted into a successful performance. Performance can be defined as a measurement of change in the financial level of an organization, or the financial result of managerial decisions and execution of those decisions.

Unarguably, each of these activities carried out by an organization, and can be recognized as a success, is unique. Furthermore, every business organization has unique sets of situations, which makes their performances measurement situational (Cameron & Whetton, 1983). As a result, a unified standpoint, workforce diversity will be studied to determine its impact on organizational performance.

1.2 Statement of the problem

The improvement in the global market has paved way for a mass globalization, which at the same time has made bilateral trade easier. Evidently, globalization is also making the international market more diversified, which is really impacting positively on the performance of the organizations that are actively engaging in workforce diversification. Although most studies have focused on the workforce diversity and its impact on organizational performance in the first world countries there are some gaps that are yet to be filled, this now brings about my problem statement ” impact of workforce diversity on organizational performance in selected business organizations in cross river state”.

 

 

1.3 Research Questions

These following research questions will be used to determine the impact of workforce diversity on organizational performance for this project.

  • How active are businesses in cross river organizations involved in workforce diversification?
  • How efficient has workforce diversity been in the day to day running of organizations
  • The impact workforce diversity is having on some organization

 

Statement of Hypothesis

The hypotheses of the proposed study will be tested in relation to the research questions

Businesses in cross-river are actively involved in workforce diversification

Workforce diversity has tremendously contributed positively to the day to day running of organizations

Workforce diversity is impacting positively on organizations

 

1.4 Purpose of the Study

To find out if organizations in cross river engage in workforce diversity

To find out if workforce diversification contributes positively to the day to day running of organizations

To find out if workforce diversity is impacting positively to organizations

 

1.5 Significance of the Study

The significance of the study is to make organizations and management students know the level at which organizations in Calabar, Cross River state practices workforce diversity, and also this study will serve as a body of general knowledge to everybody so as to encourage continuous research in this area.

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