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    Tag Archives: CUSTOMER COMPLAINT HANDLING PRACTICES AND EMPLOYEE MOTIVATION IN CONTACT CENTRES: A CASE STUDY OF MULTICHOICE NIGERIA (DSTV/GOTV)

    CUSTOMER COMPLAINT HANDLING PRACTICES AND EMPLOYEE MOTIVATION IN CONTACT CENTRES: A CASE STUDY OF MULTICHOICE NIGERIA (DSTV/GOTV)

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    CUSTOMER COMPLAINT HANDLING PRACTICES AND EMPLOYEE MOTIVATION IN CONTACT CENTRES: A CASE STUDY OF MULTICHOICE NIGERIA (DSTV/GOTV) CHAPTER ONE  INTRODUCTION  Abstract Customer complaint handling in high-volume contact centres has traditionally been regarded as a burdensome cost centre and a primary generator of employee stress, yet contemporary research indicates that the manner in which complaints are […]

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