THE EFFECT OF SERVICE RECOVERY PARADOX ON CUSTOMER LOYALTY AFTER BILLING COMPLAINTS: A CASE STUDY OF GLOBACOM (GLO) NIGERIA CHAPTER ONE INTRODUCTION Abstract The Service Recovery Paradox (SRP) the phenomenon where customers who experience a service failure followed by excellent recovery end up more loyal than if no failure had occurred has been widely studied […]
SCHOOL PROJECT TOPICS BY DEPARTMENT: MARKETING PROJECTS TOPICS AND MATERIALS
Marketing project topics and materials for Phd Bsc Hnd and Ond and final year students. Final year and undergraduate complete marketing project topics and materials. Download project topics and materials for marketing, undergraduate marketing project topics and materials. Chapter 1-5.
IMPACT OF NETWORK-RELATED COMPLAINTS ON CUSTOMER LIFETIME VALUE AND CHURN RATE: A CASE STUDY OF 9MOBILE NIGERIA
IMPACT OF NETWORK-RELATED COMPLAINTS ON CUSTOMER LIFETIME VALUE AND CHURN RATE: A CASE STUDY OF 9MOBILE NIGERIA CHAPTER ONE INTRODUCTION Abstract Network-related complaints (dropped calls, poor data speeds, intermittent coverage, and “no service” incidents) have become the single largest driver of customer churn in Nigeria’s fiercely competitive telecommunications market. This study focuses on 9mobile Nigeria […]
CUSTOMER COMPLAINT HANDLING PRACTICES AND EMPLOYEE MOTIVATION IN CONTACT CENTRES: A CASE STUDY OF MULTICHOICE NIGERIA (DSTV/GOTV)
CUSTOMER COMPLAINT HANDLING PRACTICES AND EMPLOYEE MOTIVATION IN CONTACT CENTRES: A CASE STUDY OF MULTICHOICE NIGERIA (DSTV/GOTV) CHAPTER ONE INTRODUCTION Abstract Customer complaint handling in high-volume contact centres has traditionally been regarded as a burdensome cost centre and a primary generator of employee stress, yet contemporary research indicates that the manner in which complaints are […]
REGULATORY PENALTIES FOR UNRESOLVED CUSTOMER COMPLAINTS AND MARKETING BUDGET REALLOCATION: A CASE STUDY OF ZENITH BANK PLC
REGULATORY PENALTIES FOR UNRESOLVED CUSTOMER COMPLAINTS AND MARKETING BUDGET REALLOCATION: A CASE STUDY OF ZENITH BANK PLC Abstract The Central Bank of Nigeria (CBN) has significantly increased penalties for unresolved customer complaints since 2022. By 2024, these penalties reached ₦2.9 billion across the industry, and from January 2025, sanctions of up to ₦1 million per […]
CUSTOMER COMPLAINTS VIA SOCIAL MEDIA AND BRAND REPUTATION RECOVERY STRATEGIES: A CASE STUDY OF AIRTEL NIGERIA
CUSTOMER COMPLAINTS VIA SOCIAL MEDIA AND BRAND REPUTATION RECOVERY STRATEGIES: A CASE STUDY OF AIRTEL NIGERIA Abstract The telecommunications sector in Nigeria benefits from social media platforms as clients use platforms to switch their service grievance disputes into trending discussions which destroy brands swiftly. This research examines Airtel Nigeria’s approach in handling network problems on […]
CONTENT MARKETING STRATEGIES ON WHATSAPP BUSINESS AND SME SALES PERFORMANCE IN THE INFORMAL SECTOR: A CASE STUDY OF LAUNDRY BUSINESSES IN PORT HARCOURT
CONTENT MARKETING STRATEGIES ON WHATSAPP BUSINESS AND SME SALES PERFORMANCE IN THE INFORMAL SECTOR: A CASE STUDY OF LAUNDRY BUSINESSES IN PORT HARCOURT Abstract WhatsApp Business has quietly become the most powerful and pervasive sales engine in Nigeria’s informal economy, far beyond the reach, cost, and conversion for micro-service enterprises compared to Instagram, Facebook, […]
SOCIAL MEDIA INFLUENCER COLLABORATIONS AND E-COMMERCE SALES CONVERSION IN URBAN RETAIL: A CASE STUDY OF JUMIA NIGERIA
SOCIAL MEDIA INFLUENCER COLLABORATIONS AND E-COMMERCE SALES CONVERSION IN URBAN RETAIL: A CASE STUDY OF JUMIA NIGERIA CHAPTER ONE INTRODUCTION Abstract Social media influencers have become the single most potent trust bridge between Nigerian urban consumers and e-commerce platforms. In a market where cash-on-delivery still dominates 78 % of transactions and where traditional digital advertising […]
ANALYZING USER GENERATED CONTENT EFFECTIVENESS ON BRAND LOYALTY
ANALYZING USER GENERATED CONTENT EFFECTIVENESS ON BRAND LOYALTY CHAPTER ONE INTRODUCTION 1.1 Background of the Study In recent years, the rise of digital communication and the proliferation of social media platforms have significantly transformed consumer behavior. One of the key elements that have emerged from these changes is user-generated content (UGC). UGC refers to any […]
THE ROLE OF SOCIAL MEDIA IN CRISIS MANAGEMENT FOR ORGANIZATIONS
THE ROLE OF SOCIAL MEDIA IN CRISIS MANAGEMENT FOR ORGANIZATIONS CHAPTER ONE INTRODUCTION 1.1 Background of the Study In today’s rapidly evolving digital age, social media platforms have emerged as powerful tools for communication, information dissemination, and crisis management for organizations. The widespread adoption of social media has revolutionized how businesses engage with stakeholders, manage […]
THE EFFECTIVENESS OF TARGETED ADVERTISEMENTS ON SOCIAL MEDIA PLATFORMS
THE EFFECTIVENESS OF TARGETED ADVERTISEMENTS ON SOCIAL MEDIA PLATFORMS CHAPTER ONE INTRODUCTION 1.1 Background of the Study In recent years, the advent of social media platforms has transformed the landscape of advertising, offering unprecedented opportunities for businesses to connect directly with their target audience. Social media platforms, such as Facebook, Instagram, Twitter, and LinkedIn, provide […]
UNDERSTANDING THE INFLUENCE OF SOCIAL MEDIA ON THE PURCHASE DECISION PROCESS
UNDERSTANDING THE INFLUENCE OF SOCIAL MEDIA ON THE PURCHASE DECISION PROCESS CHAPTER ONE INTRODUCTION 1.1 Background of the Study The emergence of social media has revolutionized how individuals interact, communicate, and make decisions, particularly in the realm of consumer behavior. The purchase decision process, which involves the recognition of needs, information search, evaluation of alternatives, […]
STRATEGIES FOR ENHANCING CUSTOMER ENGAGEMENT THROUGH SOCIAL MEDIA CAMPAIGNS
STRATEGIES FOR ENHANCING CUSTOMER ENGAGEMENT THROUGH SOCIAL MEDIA CAMPAIGNS CHAPTER ONE INTRODUCTION 1.1 Background of the Study In today’s digital age, social media platforms have emerged as powerful tools for businesses to engage with their customers. The global reach and real-time interaction capabilities of social media provide organizations with an unprecedented opportunity to establish a […]
THE IMPLICATIONS OF SOCIAL MEDIA ALGORITHMS ON BRAND VISIBILITY
THE IMPLICATIONS OF SOCIAL MEDIA ALGORITHMS ON BRAND VISIBILITY CHAPTER ONE INTRODUCTION 1.1 Background of the Study In the contemporary digital landscape, social media platforms have become integral to communication, marketing, and brand visibility. With billions of active users worldwide, social media networks such as Facebook, Instagram, Twitter, LinkedIn, and TikTok have evolved beyond simple […]
MEASURING THE RETURN ON INVESTMENT (ROI) OF SOCIAL MEDIA MARKETING EFFORTS
MEASURING THE RETURN ON INVESTMENT (ROI) OF SOCIAL MEDIA MARKETING EFFORTS CHAPTER ONE INTRODUCTION 1.1 Background of the Study The rise of social media marketing has transformed traditional marketing approaches, becoming an essential tool for businesses to reach a wider audience and engage with their customers directly. Social media platforms like Facebook, Twitter, Instagram, LinkedIn, […]
THE IMPACT OF REMOTE WORK ON ORGANIZATIONAL CULTURE
THE IMPACT OF REMOTE WORK ON ORGANIZATIONAL CULTURE CHAPTER ONE INTRODUCTION 1.1 Background of the Study Remote work, also known as telecommuting or working from home, has become a widely adopted practice in organizations across the globe, driven largely by technological advancements and the need for flexibility in work arrangements. The onset of the COVID-19 […]
STRATEGIES FOR SUSTAINABLE BUSINESS DEVELOPMENT
STRATEGIES FOR SUSTAINABLE BUSINESS DEVELOPMENT CHAPTER ONE INTRODUCTION 1.1 Background of the Study Sustainable business development has gained prominence as an essential approach for balancing economic growth, social inclusion, and environmental protection (Bocken et al., 2019). This strategy encourages companies to adopt long-term growth models that integrate environmental stewardship, economic viability, and social responsibility (Elkington, […]
CORPORATE SOCIAL RESPONSIBILITY AND ORGANIZATION BRAND IMAGE A CASE STUDY OF NESTLE IN LAGOS STATE
CORPORATE SOCIAL RESPONSIBILITY AND ORGANIZATION BRAND IMAGE A CASE STUDY OF NESTLE IN LAGOS STATE Abstract This study examined Corporate Social Responsibility and Organizational Brand Image: A Case Study of Nestlé in Lagos State. The research aimed to assess the influence of corporate social responsibility (CSR) initiatives on consumer perception and customer loyalty, as well […]
STRATEGIC PLANNING ON THE PERFORMANCE OF LISTED MANUFACTURING COMPANIES IN NIGERIA CASE STUDY OF LISTED MANUFACTURING COMPANIES IN OGUN STATE
STRATEGIC PLANNING ON THE PERFORMANCE OF LISTED MANUFACTURING COMPANIES IN NIGERIA CASE STUDY OF LISTED MANUFACTURING COMPANIES IN OGUN STATE ABSTRACT The purpose of this study was to assess the effect of strategic planning on the performance of banks in Nigeria with reference to the operations of the manufacturing companies in Ogun state, Nigeria. A […]
INTERNAL REVENUE GENERATION: PROBLEMS AND PROSPECTS (STUDY OF EZEAGU LOCAL GOVERNMENT AREA)
INTERNAL REVENUE GENERATION: PROBLEMS AND PROSPECTS (STUDY OF EZEAGU LOCAL GOVERNMENT AREA) Abstract The study is concerned with the Internal Revenue Generation: problems and prospects, with focus on Ezeagu local government area of Enugu state. Finance is the bedrock of any organization, including the local government system. It is generally agreed that functionality of […]
EVALUATION OF THE EFFECTS OF NIGERIA’S INTERNATIONAL IMAGE AND REPUTATION MANAGEMENT ON FOREIGN NATIONALS’ PERCEPTION OF THE COUNTRY
EVALUATION OF THE EFFECTS OF NIGERIA’S INTERNATIONAL IMAGE AND REPUTATION MANAGEMENT ON FOREIGN NATIONALS’ PERCEPTION OF THE COUNTRY ABSTRACT The management of image and reputation had over the years been restricted to corporate organizations. This trend has assumed a different dimension as most countries now evolve various strategies of building good image and reputation that […]
SERVICE DELIVERY AS AN INSTRUMENT OF ACCESSING COMPETITIVE ADVANTAGE IN MARKETING (A STUDY OF AIRTEL NIGERIA PLC)
SERVICE DELIVERY AS AN INSTRUMENT OF ACCESSING COMPETITIVE ADVANTAGE IN MARKETING (A STUDY OF AIRTEL NIGERIA PLC) ABSTRACT This project examined the role service delivery in accessing completive advantage in marketing using specifically Airtel Nigeria Plc. Thus, the project had the following as object (i) to determine what constitutes effective customer service for a typical […]
EVALUATION OF CORPORATE GOVERNACE IN THE NIGERIAN BANKING INDUSTRY
EVALUATION OF CORPORATE GOVERNACE IN THE NIGERIAN BANKING INDUSTRY ABSTRACT The CBN Code of Corporate Governance stated that Corporate Governance refers to the processes and structure by which the business and affairs of an institution are directed and managed. The objectives of this study are to examine Corporate Governance in relation to the promotion of […]
AN EMPIRICAL INVESTIGATION OF COVID-19 ON PRODUCT SALES AND MARKETING
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF STUDY Notably, many states; continents; regions; urban and rural communities; families thinking and lifestyle of have been impacted by the outbreak a harmful pandemic pandemic known as Covid-19. The COVID-19 pandemic is a global public health emergency characterized with high infectivity, a high mortality rate, and a long incubation period. […]
ASSESSMENT OF TWITTER BAN ON BRAND AWARENESS IN NIGERIA (A CASE STUDY OF RITE FOOD LIMITED, LAGOS STATE )
ASSESSMENT OF TWITTER BAN ON BRAND AWARENESS IN NIGERIA (A CASE STUDY OF RITE FOOD LIMITED, LAGOS STATE ) CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Twitter is a social platform that provides users to follow one other and send messages that are limited to 140 characters. Relationships on Twitter may be entirely one-sided, […]
IMPACT OF ONLINE SHOPPING ADVERTS ON CONSUMER BUYING RATE.
IMPACT OF ONLINE SHOPPING ADVERTS ON CONSUMER BUYING RATE. CHAPTER ONE INTRODUCTION 1.1 Background of the study Given the growing number of Nigerians who go online on a daily basis, as well as the fact that many brands continue to utilize social media on daily basis to advertise their product, it becomes even more important to […]
A CRITICAL EXAMINATION OF THE EFFECT OF STRATEGIC MARKETING ON ORGANIZATIONAL PERFORMANCE
CHAPTER ONE INTRODUCTION 1.1 Background of the Study Organizational performance is one of the most significant issues in management study since it is the most essential criteria in assessing organizations, their activities, and their environments. Its significance is mirrored in its widespread application. Companies are seeing internationalization of their activities and events as a strategy to […]
A CRITICAL EXAMINATION OF THE IMPACT OF ADVERTISING ON BRANDS SELECTION AMONG CONSUMERS IN OWERRI, IMO STATE
CHAPTER ONE INTRODUCTION 1.1 Background Of The Study Producing for sales and profits is the raison d’être of each business enterprise. In order to stay in business, an organization must generate sufficient revenue from its products to pay its operational costs and generate enough profits (Tellis, 2004). For many organizations, budgeting or profit planning begins […]
A STUDY ON THE EFFECTS OF SALES TRAINING ON SALES FORCE ACTIVITY
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY In modern times, a series of developments have impacted the personal sales feature. Customers have even more detail, greater demands, and require higher standards of customer support. Furthermore, rivalry is higher due to market globalization, and technology is continually becoming more advanced, particularly in the area of telecommunications […]
A STUDY ON FACTORS INFLUENCING NIGERIAN ONLINE CONSUMERS’ PURCHASE BEHAVIOUR
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY The era of internet technology has had a favorable impact on our everyday lives and routines as well as on how businesses work around the world. The internet has provided businesses and individuals with a new means of communication as well as opportunities to communicate and access […]
ADVERTISING MESSAGES AND BRAND LOYALTY IN NIGERIA: A COMPARATIVE ANALYSIS OF ZENITH AND POLARIS BANK CUSTOMERS
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Several studies have examined the influence of advertising messages on brand loyalty (Baktor, Boric and Paunović, 2017). Advertising messages can be transferred to the target audience through the respective advertising media. A wide array of media is used for advertising messages. Each medium has its diverse benefits, […]
AN ASSESSMENT OF THE IMPACT OF COVID-19 ON SOCIAL MEDIA ADVERTISEMENT
CHAPTER ONE INTRODUCTION 1.1 Background of the study A newly emerging corona virus, SARS‐CoV‐2 (previously known as 2019‐nCoV) which can cause corona virus disease (COVID‐19), a severe respiratory illness like SARS and MERS, was first reported in Wuhan, China at the end of 2019. The World Health Organization (WHO) initially declared the COVID‐19 outbreak a […]
AN EXAMINATION OF THE IMPACT OF TECHNOLOGY AND DIGITIZATION ON MARKET RESEARCH IN GHANA
CHAPTER ONE INTRODUCTION 1.1 Background Of the Study According to a 2020 global research assessment of the global business climate led by Kantar TNS, a leading research firm, the insights engine was the most important feature a firm needs to continue good business growth (Redlich-Amiray, & Higginbottom 2014). An insights engine is a […]
AN INVESTIGATION OF BRAND PERSONALITY AND ITS IMPACT ON THE SATISFACTION AND LOYALTY OF CONSUMERS.
CHAPTER ONE INTRODUCTION 1.1 Background of the study Today’s brands serve a variety of functions that benefit consumers and increase a company’s financial worth. Consumers can attribute responsibility to a certain manufacturer or distributor by using brands to identify the product’s source or creator. Depending on how a product is labeled, consumers may have varied reactions […]
AN INVESTIGATION OF ONLINE DISPLAY ADVERTISING AND ITS EFFECT ON CONSUMER BEHAVIOURAL RESPONSES IN GHANA
AN INVESTIGATION OF ONLINE DISPLAY ADVERTISING AND ITS EFFECT ON CONSUMER BEHAVIOURAL RESPONSES IN GHANA CHAPTER ONE INTRODUCTION 1.1 Background of study Because of its unrivaled reach, targeting, information richness, and interactivity, the internet has earned a special place as a preferred medium of choice in modern advertising since its inception (McCoy et al., 2012; Nihel, […]
AN INVESTIGATION OF SALES PROMOTION AND ITS INFLUENCE ON BUSINESS PERFORMANCE
AN INVESTIGATION OF SALES PROMOTION AND ITS INFLUENCE ON BUSINESS PERFORMANCE CHAPTER ONE INTRODUCTION 1.1 Background Of The Study In the last few decades, the financial and commercial activities of most businesses have been affected by the unfavourable state of the Nigerian economy. Hence, businesses have experienced a declining level of sales and profitability and […]
EFFECT OF RE-BRANDING ON CUSTOMER SATISFACTION IN COOPERATE ORGANIZATION
CHAPTER ONE INTRODUCTION 1.1 Background of the study Over the past couple of years, the business environment has witnessed a tremendous change as a result of the re-branding by players in the banking industry. Re-branding is an important aspect of business as it tends to have a great impact on the satisfaction of customers. Most researchers characterizes re-branding as […]
EVALUATION OF EFFECTIVENESS OF MARKETING COMMUNICATION MIX ELEMENTS IN NIGERIAN SERVICE SECTOR
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Organizations work to accomplish a certain task over an indefinite amount of time. Organizations should strive for innovative and profitable methods of doing corporate practices to meet corporate goals in order to stay in existence for a long time. The fight for sustainability and success in industry has […]
ASSESSMENT OF EFFECTIVE MARKETING STRATEGY AND CONSUMER PURCHASING BEHAVIOUR IN E-MARKETING
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF STUDY The arrival of new information and communication technologies has increased the complexity of competition in today’s world; thus, the competitive aspects of the use of new technologies are essential for local and international businesses in order to gain an appropriate share of local markets. It is important to note […]
EFFECTIVENESS OF STRATEGIC MARKETING IN NIGERIAN BANKS: A STUDY OF SOME SELECTED BANKS
CHAPTER ONE 1.1 BACKGROUND OF THE STUDY Given the trend of every aspects of economic activities globally and particularly Nigeria, it is imperative for business entities to adopt measures that should strategically reposition them so as to remain afloat. With much increase in the level of customer awareness in response to their needs and wants […]
THE EFFECTIVENESS OF PUBLIC RELATIONS IN THE OIL INDUSTRY (A CASE STUDY OF SHELL PETROLEUM DEVELOPMENT COMPANY LIMITED (EASTERN DIVISION)
CHAPTER ONE BACKGROUND OF THE STUDY Shell Petroleum Development Corporation Limited (SPDC) is the pioneer and largest hydrocarbon exploration and production company in the country. SPDC was originally known as Shell D’ Arcy and later as Shell-BP which was jointly financed by the Royal Dutch Shell Group of Companies and the British Petroleum (BP) Group […]
AN EVALUATION OF CUSTOMER CARE SERVICES IN RESTAURANTS (A STUDY OF SOME SELECTED QUICK SERVICES RESTAURANTS IN ENUGU METROPOLIS)
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Over the years, as evidenced by cumulative experiences acquired through reading and observation, the business environment observed several developments and instrumental to its growth and development. One of these development that remains ever fresh and laudable in the minds of business scholars, authorities, thinkers, philosophers, students and […]
IMPACT OF THE COMMODITY EXCHANGE ON THE EXPORT OF PRIMARY COMMODITIES IN NIGERIA: FOCUS ON CASHEW
1.1 Background of the Study CHAPTER ONE INTRODUCTION Attempts to formalise produce marketing in Nigeria can be traced to the 1930s. Then the European companies such as United African Company (UAC), John Holt, Societe Commercial Occidental Agency (SCOA) and Paterson Zochonis (PZ) were involved in direct purchases and export of Nigeria’s major agricultural commodities […]
AN EVALUATION OF THE IMPACT OF ADVERTISING ON CONSUMER BEHAVIOUR (A CASE STUDY OF DE-UNITED FOODS INDUSTRIES LTD: MAKERS OF INDOMIE NOODLES)
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY We are in a very dynamic and complex world. The business environment is becoming sophisticated day by day and as such, decision-making is becoming more and more challenging and risky. Business organizations are failing due to poor decisions. Investors are losing their money and are unhappy. They […]
APPRAISAL OF DISTRIBUTION STRATEGIES OF PRODUCTION COMPANIES (A STUDY OF THE NIGERIAN BOTTLING COMPANY PLC IN ENUGU)
CHAPTER ONE 1 1.1 BACKGROUND OF THE STUDY Distribution channel is the path through which goods and services traverse as they go from producer to ultimate consumer. Also, marketing channels or marketing intermediaries represent organized network of agencies and institutions which in combination perform all the activities required to link producers with users and users […]
MARKETING OF PHARMACEUTICAL PRODUCT S IN ENUGU STATE (PROBLEMS AND PROSPECTS)
ABSTRACT The work dealt with the marketing of pharmaceutical products in Enugu State problems and prospects. Marketing of pharmaceutical products has been facing lots of challenges ranging from substandard of the products, poor packaging, high price of the products, inadequate distribution of the products to the rural and urban areas. The study has some of […]
THE ROLE OF PUBLIC RELATION AS A CORPORATE TOOL FOR CHANGE MANAGEMENT IN ORGANIZATIONS: A STUDY OF FIDELITY BANK PLC
CHAPTER ONE INTRODUCTION 1.1 Background of the Study From the beginning of the 20th century, our world has witnessed tremendous and dramatic changes and advancement in all factors of human endeavour. The society is dynamic and has been undergoing development in technology, managerial capabilities, social advancement and legal revolution which impact directly on the economic, […]
ANALYSIS OF THE EFFECTIVENESS OF CUSTOMER SERVICES AS A MARKETING TOOL IN THE ALUMINUM INDUSTRY IN NIGERIA
CHAPTER ONE 1.0 INTRODUCTION A man that starts a business with a well-furnished office and competent staff is incomplete without customers to secure the flow of cash into his business which is a signature to profitability, success, growth and survival. Customers are needed in any business ventures whether privately or publicly owned establishment for profit […]
COMPARATIVE STUDY OF BANK CHARGES FOR SELECTED COMMERCIAL BANKS PRODUCT IN ENUGU
ABSTRACT This work focuses on the comparative study of the pricing of Commercial Bank products in the Enugu Urban Area. Two populations were used for the study. The first comprises all the eleven Commercial Banks operating in the city. Six branches of these banks were selected and studied. The second population is made up of […]
ANALYSIS OF THE ROLE OF PACKAGING AS A PROMOTIONAL TOOL IN THE MARKETING OF DIFFERENT BRANDS OF WEAVONS (A STUDY OF AYMAN ENTERPRISES LIMITED AND LINDA MANUFACTURING COMPANY LIMITED)
ABSTRACT The purpose of this research work is to analyze the role of packaging as a promotional tool in the marketing of different brands of weavons. In nowadays competitive marketing environment the role of package has changed due to increasing self-service and changing consumers’ lifestyle. Firms’ interest in package as a promotional tool is growing […]
Sales force Motivation and Effective Implementation of a CRM Strategy in the Pharmaceutical and Health Care Industry in Nigeria.
INTRODUCTION 1.1 Background of the Study The rising cost of maintaining a salesforce has been a concern for most sales managers in today’s increasingly competitive markets. In many pharmaceutical firms, direct selling costs account for almost half of all marketing expenses. Often, the cost of maintaining the salesforce is greater than advertising and promotion costs […]
THE RELATIONSHIP BETWEEN SERVICE QUALITY AND PROFITABILITY IN FIRST BANK OF NIGERIA PLC
CHAPTER ONE 1 1.0 Introduction 1.1 Background of Study Like in many areas of businesses, banking is a sector that is characterized by intense competition for customers. The genesis of Nigerian banks competition for customers may be traced to a list of monetary, fiscal policies and programmes by the regulatory authorities beginning from the middle 1980’s. […]
THE INCIDENCE OF BRAND LOYALTY AMONG CONSUMERS’ OF CEREAL FOODS (A CASE STUDY OF PHINOMAR FOODS ENUGU)
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF STUDY Human behaviour is enormously varied and very complex and is predicted on attitude, learning and habit. Consumers learn from past experience and future behaviour is conditioned by such learning. Marketers, the world over differ considerably in their prediction of human behaviour. The whole marketing effort is generally centered […]
AN ASSESSMET ON THE IMPACT OF QUALITY SERVICE ON CONSUMER (A CASE STUDY OF ARIK AIR LIMITED, ENUGU).
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Global competition on today’s business, coupled with the rapid development in technology, especially information technology that has made the world a global village, has necessitated business entities to develop strategies that will not only guarantee their stability but also growth in the face of adverse business conditions […]
THE CHALLENGES OF SMALL AND MEDIUM ENTERPRISES BASED ON VISION 20:2020
CHAPTER ONE INTRODUCTION 1.1 Background of the Study The vision 20:2020 policy was articulated during Olusegun Obasanjo administration (1999 – 2007) to make Nigeria one of the twenty largest economies in the world by the year 2020. At the inception of this policy, it was argued that the Nigerian government had no intention, strategy and […]
A Study of The Sales Forecasting i Practice of Manufacturing Firms In Enugu
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Rising level of competition, growing pressure from stakeholders, environmental complexities and increasing customers’ enlightenment, among others have reawakened the profit maximization goal of business firms. This is understandable because both the survival and growth of any business lies on the level of profit the firm is able […]
THE ROLE AND IMPACT OF PUBLIC RELATIONS IN RURAL DEVELOPMENT IN NIGERIA
Abstract Over 70% of Nigerians reside in the rural areas which are poorly served with social amenities, and programmes formulated and implemented by the governments for the development are not yielding the desired results. A study was conducted to determine the role and impacts of public relations in rural development in Nigeria. Method of study […]
AN EVALUATION OF THE ABUJA COMMODITY EXCHANGE MODEL FOR AGRICULTURAL MARKETING AND MARKET DEVELOPMENT IN NIGERIA
ABSTRACT This study aims at evaluating the current model of Abuja Commodity Exchange for agricultural marketing and market development in Nigeria. This is done to be able to determine whether the operational functions and structural systems of the Exchange are environmentally favourable and yielding to solve the problems of agricultural marketing in Nigeria. More so, […]
MARKETABILTY OF MADE IN NIGERIA TEXTILE
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY. Nigeria is the largest country in black Africa with a population forecast of 150 million people broken into 36 states with Abuja as the capital. With this population and clothing being a basic need of life, it is evidently clear that Nigeria constitutes a very large market […]
ASSESSING THE FEDERAL GOVERNMENT’S COMMUNICATION CAMPAIGN ON CASSAVA TRANSFORMATION AT THE NATIONAL ROOT CROPS RESEARCH INSTITUTE, UMUDIKE, ABIA STATE.
Abstract The study assessed the communication campaign programs of the federal government’s cassava transformation initiatives as carried out by the National Root Crops Research Institute, Umudike, Abia State. The survey research method using questionnaire and interview was used to obtain data from the respondents. The research work was highly descriptive and inferential in nature. This […]
A STUDY OF CONSUMER PREFERENCE OF SOFT DRINK BEVERAGES IN ENUGU METROPOLISE AND NINTH MILE CORNER NGWO: A CASE STUDY OF COKE, SPRITE AND PEPSI COLA.
ABSTRACT This research work is a study of consumer brand preference for soft drink beverage drinks in Enugu metropolises. A case study of coke, sprite, Pepsi cola and Seven-up the products of Nigerian bottling company plc and Sevenup bottling company plc—the two giants in non alcoholic beverage industry the world over. However, the study investigated […]
THE IMPACT OF ADVERTISING AND SALES PROMOTION IN A SERVICE BASED ORGANISATION (CASE STUDY OF MTN NIGERIA LTD)
CHAPTER ONE 1.0 Introduction 1.1 Background of the Study Advertising and sales promotion are becoming very regular in our world today especially with the downturn in the economy and the consequent decimation of consumers purchasing power. In any production setting, it is believed that the production process is not complete until the goods and services […]
EVALUATION OF SELECTED MARKETING STRATEGIES EMPLOYED BY THE BANKING INDUSTRY IN NIGERIA: (A STUDY OF AFRIBANK)
CHAPTER ONE INTRODUCTION 1.1 Background of Study The role of the financial sector in promoting rapid economic development cannot be undermined. Hence, for economic growth in a country, there should be proper functioning of the financial system. Donli (2005) observed that traditionally, the role of banks whether in a developed or developing economy, consists of […]
ASSESSING THE AWARENESS, IMPLEMENTATION AND EFFECTS OF PROVISIONS OF NIPR DECREE ON QUALIFICATIONS AND ELIGIBILITY TO PRACTICE PUBLIC RELATIONS IN NIGERIA
CHAPTER ONE 1.0. INTRODUCTION 1.1. BACKGROUND TO THE PROBLEM Public Relations is as old as creation. But organized Public Relations can be said to have started seriously in the United States in 1900 when the first publicity outfit was founded by George Michaelis. However, Ivy Ledbetter Lee has the credit of pioneering Public Relations in […]
MARKETING OF NIGERIAN TELECOMMUNICTAIONS SERVICES IN LAGOS METROPOLIS: PROBLEMS AND PROSPECTS
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND TO THE STUDY Modern civilization cannot do without communication, especially by distant wireless communication. This has become a consumer product that is bought and enjoyed on a massive level and repeatedly. Therefore, organizations that provide more and cost effective telecommunication services tend to have more customers than other organizations (Ndukwe, […]
INFLUENCE OF CUSTOMER COMPLAINTS HANDLING ON THE MARKETING PERFORMANCES IN THE SERVICE INDUSTRY: A STUDY OF SELECTED PRIVATE AND PUBLIC ENTERPRISES IN NIGERIA
INTRODUCTION 1.1 BACKGROUND OF THE STUDY The foundational objective of any good sole proprietor is usually to dispose off his goods as much as possible. At the back of his mind, he will most readily place his customer’s satisfaction at his uppermost mind. Customer satisfaction is the pivot on which all activities revolve, be it […]
APPLICATION OF PUBLIC RELATIONS TOOLS IN ENHANCING HEALTH CARE DELIVERY IN SELECTED SOUTH- EASTERN STATES OF NIGERIA (2000 – 2010)
CHAPTER ONE INTRODUCTION 1.1 Background of the Study The fact that there are lots of problems bedeviling the Nigeria Health Care Delivery system is not debatable. The debate, however, would rather be on the singular most important change that needs to be effected within the system, given the current trend in the system to bring […]
APPRAISAL OF THE EFFECTIVENESS OF PUBLIC RELATIONS EMPLOYED BY OIL COMPANIES IN MANAGING ENVIRONMENTAL ISSUES IN THE NIGER DELTA. (STUDY OF SHELL PETROLEUM DEVELOPMENT COMPANY)
CHAPTER ONE 1.1 INTRODUCTION The Niger Delta regions of Nigeria have in recent years become a hot-bed of explosive crisis and conflicts that often leave some deaths and mindless destructions in their wake, all resulting mainly from sour relationship between the oil producing companies operating in the areas and their aggrieved host communities. In fact, […]
ATTITUDE OF PURCHASERS TOWARDS MADE IN NIGERIA PRODUCTS. (A STUDY OF FOOTWEAR PRODUCTS IN ASABA METROPOLIS)
CHAPTER ONE 1.0 INTRODUCTION 1.1 BACKGROUND OF THE STUDY Nigeria is facing economic recession which became noticeable in the early eighties. This is aggravated by the global economic recession caused by the famous oil glut. The pangs of the recession have continued to be felt in all economic activities internal and external. Its dimension has […]
IMPACT OF PUBLIC RELATIONS STRATEGIES ON THE PERFORMANCE OF INSTITUTIONS OF HIGHER LEARNING: (A COMPARATIVE STUDY ON UNN AND IMT)
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY The success of any organization, especially the institutions of higher learning, depends on how information is handled in that organization. The efficiency and effectiveness with which information is managed determines to a large extent whether the institution will consistently be crisis ridden or not. This is why […]
ATTITUDES OF CONSUMERS TO LOCALLY MADE GOODS IN NIGERIA (A CASE STUDY OF LOCALLY MADE FOOTWEAR PRODUCTS IN OWERRI METROPOLIS
ABSTRACT This study constructively examines why after many years of political independence, our development as a nation in many spheres has been relatively unimpressive, especially, in relation to our potential. This study examines one of the most controversial issues in marketing in the developing countries. “Attitude and belief of consumers to locally made products”. This […]
PIPELINE AND PRODUCTS MARKETING OF PETROLEUM PRODUCTS IN A REGULATED DOWNSTREAM SECTOR IN NIGERIA.
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND TO THE STUDY The marketing of petroleum products in Nigeria began in the early 19th century by Socony Vacuum Oil Company (the predecessor of Mobil) which marketed sun flower kerosene. This later expanded to include the eight major marketing companies, Mobil, AP, Total, Texaco, Oando, Agip, Conoil, Elf […]
AN APPRAISAL OF THE IMPLEMENTATION OF CUSTOMER CARE SERVICES IN GOVERNMENT OWNED BROADCASTING STATION
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Customers are the reason why any business exist be it service or manufacturing business. This is because before any business organization is set, the initiator of such business must have in mind a defined audience or people for the patronage of such business in order to make […]
AN APPRAISAL OF THE APPLICATION OF DIRECT AND ONLINE MARKETING IN THE BANKING INDUSTRY (A STUDY OF ZENITH BANK PLC ENUGU)
CHAPTER ONE INTRODUCTION 1.0 BACKGROUND OF THE STUDY History has shown that societies have unique aspect of Interaction which makes life substantial for survival and co-existence. This unique aspect of interaction is referred to as marketing. Marketing entails ideas which are transformed into products/ services and all the activities that ensure its availability to the […]
CHALLENGES OF FRUIT DRINK PROCESSING IN NIGERIA (A CASE STUDY OF LIFE BREWERIES NIGERIA LIMTED ONITSHA)
CHAPTER ONE INTRODUCTION 1.0 BACKGROUND OF THE STUDY Project in the fruit drink processing both establish and forthcoming are aimed at solving a Very clearly identified development problem. The raw material producer, due to insufficient demand, week infrastructure, poor transportation and perishable nature of produce lose substantial money. During the post-harvest glut, the loss is […]
THE STRATEGIES FOR EMPOWERING THE HARD CORE POOR THROUGH MICRO-FINANCING (A CASE STUDY OF RELIEF MARKET, OGBETE MAIN MARKET AND ABAKPA MARKET ALL IN ENUGU)
CHAPTER ONE INTRODUCTION 1.1. BACKGROUND OF THE STUDY Microfinance is the provision of small loans (micro-credit) to poor people to help them engage in production activities or grow very small businesses. This also refers to the provision of financial services to low income clients, including the self employed. More broad1y, it refers to a movement […]
A CRITICAL ANALYSIS OF THE IMPLEMENTATION OF ELECTRONIC MARKETING STRATEGIES BY LARGE SCALE INDUSTRIES IN NIGERIA
CHAPTER ONE INTRODUCTION 1.9 BACKGROUND OF THE STUDY Today’s business is moving to another level in the satisfaction of human wants and needs. Companies face high rate of competition in the world market as businesses move from analog to digital. The cornerstone of a well conceived marketing orientation is strong customer relationship. There must be […]
PUBLIC RELATIONS STRATEGIES FOR ENHANCING THE IMAGE OF INSURANCE COMPANIES IN IMO STATE
PUBLIC RELATIONS STRATEGIES FOR ENHANCING THE IMAGE OF INSURANCE COMPANIES IN IMO STATE CHAPTER ONE INTRODUCTION 1.1. Background of the Study A study of insurance history reveals that insurance practice arose from the need to protect against certain perils at each stage of human development. A contract of insurance in the widest sense of the […]
USES AND IMPACT OF TOTAL QUALITY MANAGEMENT IN INCREASING CUSTOMERS SATISFACTION IN NIGERIAN ICTs INDUSTRY
CHAPTER ONE 1.0 Introduction 1.1 Background of the study Success in our modern business world depends greatly on the right approach to manage a business. For businesses to succeed and deal with tough competition and new technological challenges, quality of product and service becomes more important. (Fernandez and Stahl, 1995). Today’s global competition coupled with […]
INFLUENCE OF CORPORATE RESTRUCTURING ON THE PERFORMANCE OF NIGERIAN BANKS
CHAPTER ONE 1.1 BACKGROUND OF THE STUDY Corporate restructuring as a management concept refers to one of the long range planning techniques available to managers of industries or organizations. It aims at redirecting and controlling the future activities of the organization for periods extending up to 15 or even 25 years ahead. Restructuring as a […]
A SURVEY OF THE APPLICABILITY OF THE MARKETING CONCEPT TO THE ACTIVITIES OF THE MARKET GARDEN, ENUGU
CHAPTER ONE INTRODUCTION 1.1 Background of the Study Marketing concept, according to Ngwuma (2006:18) is a customer-oriented business approach. It articulates the needs of the customers monitors it and packages the products in acceptable way back to the customer. Osagie (2006:113) notes that marketing concept is the newest of all the concepts in marketing which […]
THE PRACTICE OF PUBLIC RELATIONS IN THE CATHOLIC CHURCH (A STUDY OF SOME SELECTED CATHOLIC CHURCHES IN ENUGU URBAN)
CHAPTER ONE Introduction 1.1 Background of the Study The church like every other human organization needs the understanding, goodwill and continued support of its operative environment to survive and exist. To accomplish this noble but obviously arduous task, the church ceaselessly seeks to identify and service or meet the needs and aspirations of its […]
EFFECT OF THE COMMODITY EXCHANGE ON THE EXPORT OF PRIMARY COMMODITIES IN NIGERIA
CHAPTER ONE INTRODUCTION 1.1 Background of the Study Marketing in Nigeria can be traced to the 1930s. then, the European companies such as United African Company (UAC) John holt, societe commercials occidental (SCOA) and Paterson Zochonis (P2) were involved in direct purchase and export of Nigerian’s major agricultural commodities as essential raw materials for overseas […]
THE EFFECT OF CONSUMERISM IN THE MARKETING OF PRODUCTS IN NIGERIA (AN APPRAISAL OF AGENCIES IN ENUGU STATE)
CHAPTER ONE 1.1 BACKGROUND OF THE STUDY Consumerism is a social and economic order that is based on the systematic creation and fostering of a desire to purchase goods or services in ever greater amounts (Veblen’s, 1899). The term is often associated with criticisms of consumption starting with or, more recently by a movement called […]
ANALYSIS OF THE CONTRIBUTION OF PHYSICAL DISTRIBUTION COST TO PRICE IN MARKETING IN NIGERIA (A STUDY OF NIGERIA BOTTLING COMPANY PLC AND EMENITE LIMITED)
CHAPTER ONE INTRODUCTION 1.1 Background of the Study Physical distribution is concerned with the transporting of merchandise, raw materials, or by-products, from the source to the customer. Physical distribution of products is a process employed by manufacturers and service providers to ensure an economic placement of their products and services at the reach of the […]
THE INFLUENCE OF ADVERTISING ON THE CONSUMPTION PATTERN OF CIVIL SERVANTS AND BUSINESS COMMUNITY IN EBONYI STATE AND ENUGU METROPOLIS
CHAPTER ONE 1.1 INTRODUCTION The history of marketing dates back to early limes what appears to be only difference between what obtains now and then is that the activities of marketing of old emphasized buying and selling. Hence, little or no effects were made by the nature of wants of the consumer it was just […]
ASPECT OF BANK LOCATION AND THE INFLUENCE ON CUSTOMER BANKING BEHAVIOUR
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Bank location is very central to the attraction of customers. According to Jonah (2003:10) location of bank branch is one area that management has to take into consideration, factors within the economy such as the population of the area, the nature of business community of the area, […]
DETERMINANTS OF CONSUMER BRAND PATRONAGES OF SELECTED MALT DRINKS IN SOME TERTIARY INSTITUTIONS IN SOUTH EAST
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY One of the truths of modern business is that there is almost nothing that your competitors can’t duplicate in a matter of weeks or months (Jeffrey:2000). If you have a great idea, you can be certain that somebody will copy it before long. And not only will […]
MARKETING COMMUNICATION TOOLS EMPLOYED IN THE PRIVATIZATION AND COMMERCIALIZATION OF STATE-OWNED ENTERPRISES IN NIGERIA
CHAPTER ONE INTRODUCTION 1.1 Background of the Study The basic reason for establishing public enterprises in all economies has been to enhance development. Government participation in enterprises in Nigeria dates back to the colonial era. The absence of indigenous and foreign companies with requisite capital to invest on railways, roads, bridges, water, telecommunications, electricity and […]
STRATEGIC PLANNING: A VERITABLE TOOL IN THE PRACTICE OF PUBLIC RELATIONS (A STUDY OF ANAMBRA STATE PRIMARY EDUCATION BOARD, (SPEB) AWKA)
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND The practice relations has been with man since time immemorial. Man, both in the past and in the present, wishes to be identified as one ho is kind, truthful, credible, emphatic and generous? All these attribute will enable him to earn goodwill, confidence, trust and support in his bid to […]
CONSUMER ACCEPTANCE OF MADE IN NIGERIA PACKAGED FOOD PRODUCTS IN ENUGU (A STUDY OF PACKAGED COSMETICS AND FOOD PRODUCTS)
CHAPTER ONE INTRODUCTION 1.1 Background of the study In Nigeria, people are extremely careful of what they consume in terms of food intakes or applied products. Most packaged food products made in Nigeria are highly rejected by the consumers due to poor quality production and lack of good technical equipment used for the production of […]
ANALYSIS OF WAREHOUSING AND THE MARKETING PROFITABILITY OF FOOD STUFF IN OGBETE MARKET
CHAPTER ONE Introduction 1.1 Background of the Study Over the past century, continued world population increases have raised concerns about food security. World Bank (1986), defined food security as access by all people to food of adequate quantity and quality consistent with decent existence at all times. The World Food summit in 1996, described food […]
AN ASSESSMENT OF THE EFFECTIVENESS OF THE DISTRIBUTION STRATEGIES OF MANUFACTURE ROOFING SHEET (CASE STUDY OF EMENITE NIGERIA LTD EMENE ENUGU)
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY By definition distribution strategies is concerned with those efficient channel arrangement used to make goods and services available to customers, also intermediaries and marketing and marketing channel structures to be selected to move product in the most competitive and efficient manner to satisfy customer’s needs and want. […]
CONSUMERS’ ACCEPTANCE OF PACKAGED FOOD PRODUCTS BY INDIGENOUS MANUFACTURERS IN ENUGU METROPOLIS
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY In the global world where Nigeria is a great player, caution is always observed in consumables, especially food intakes. This is most keen in advanced countries than in the less advanced, where Nigeria belongs. In the former, the people are more aware, discernable and educated than the […]
BANK LOCATION AS A FACTOR AND THE INFLUENCE ON CUSTOMER BANKING BEHAVIOUR. (STUDY OF SELECTED BANKS IN ENUGU METROPOLIS)
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY A successful marketing management is about making decisions that are customer driven, taking into consideration the changes in consumer taste/behaviour while evaluating the different strategic alternatives available, to make sure that any choice made must satisfy the need of the consumer, motivate and influence his buying decisions. […]
PHYSICAL DISTRIBUTION IN ROOFING SHEET AND ASSOCIATED PROBLEMS (A Case Study of East Chase Limited Enugu)
CHAPTER ONE 1.1 BACKGROUND OF THE STUDY In today’s business and marketing environment, a lot of problems are inherent, and distribution bottlenecks receive increasing emphasis. The task of matching the technical excellence of mass production with parallel progress in mass distribution becomes crucial, as any confronting management customers cannot enjoy the benefits of mass production […]
CONSUMER AWARENESS AND PERCEPTION OF NATIONAL HEALTH INSURANCE SCHEME (NHIS) HEALTHCARE SERVICES IN KOGI EAST
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Social Health Insurance (SHI) is a health sector financing alternative to the cash-and-carry system that had been in operation in the past. The health burden in countries world over has continued to escalate. The most vulnerable are the poor while the wealthy are the healthier. This means […]
IMPLEMENTATION OF THE MARKETING CONCEPT IN THE CORPORATE AFFAIRS COMMISSION: A STUDY OF ENUGU ZONAL OFFICE
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Firms in less competitive industries have pursued the objective of profit maximization singularly, and have had some measure of success at least in the short-run. But economic and business realities in the competitive world have shown that ability of business organization to achieve their profit objective depends […]
THE IMPACT OF PUBLIC RELATIONS ON PERFORMANCE OF NIGERIAN BANKS AFTER MERGERS AND ACQUISITIONS
CHAPTER ONE INTRODUCTION . 1.1 Background of the Study Palaniappan and Ramachandraiah (2008) posit that public relations came into prominence when Thomas Jefferson in 1807 used the phrase Public relations in place of State of thought while writing his seventh address to the US Congress and also traced the word public relations to India, where […]
AN ASSESSMENT OF CORPORATE SOCIAL RESPONSIBILITY PRACTICES OF SELECTED INDIGENOUS MANUFACTURING COMPANIES IN ENUGU STATE, NIGERIA.
ABSTRACT This study is based on the assessment of corporate social responsibility practices of the indigenous manufacturing companies in Enugu Metropolis in Enugu State. This study was conducted based on the issues and agitations that surrounded the Practices of Corporate Social Responsibility by some business organizations in the Enugu metropolis even where the practices are […]
THE MARKETING STRATEGIES OF BAKERY FIRMS IN THE SOUTH-EASTERN STATES
CHAPTER ONE 1.1 BACKGROUND OF STUDY Every business firm is involved in series of relationships. The consumer is at the end of this relationship chain. This relationship is facilitated by Marketing. There are four major tools employed in Marketing and they include Product, Price, Promotion and physical distribution. A guiding philosophy in marketing, the marketing […]