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THE EFFECT OF SERVICE RECOVERY PARADOX ON CUSTOMER LOYALTY AFTER BILLING COMPLAINTS: A CASE STUDY OF GLOBACOM (GLO) NIGERIA

THE EFFECT OF SERVICE RECOVERY PARADOX ON CUSTOMER LOYALTY AFTER BILLING COMPLAINTS: A CASE STUDY OF GLOBACOM (GLO) NIGERIA CHAPTER ONE INTRODUCTION Abstract The Service Recovery Paradox (SRP)  the phenomenon where customers who experience a service failure followed by excellent recovery end up more loyal than if no failure had occurred  has been widely studied […]

IMPACT OF NETWORK-RELATED COMPLAINTS ON CUSTOMER LIFETIME VALUE AND CHURN RATE: A CASE STUDY OF 9MOBILE NIGERIA

IMPACT OF NETWORK-RELATED COMPLAINTS ON CUSTOMER LIFETIME VALUE AND CHURN RATE: A CASE STUDY OF 9MOBILE NIGERIA CHAPTER ONE INTRODUCTION Abstract Network-related complaints (dropped calls, poor data speeds, intermittent coverage, and “no service” incidents) have become the single largest driver of customer churn in Nigeria’s fiercely competitive telecommunications market. This study focuses on 9mobile Nigeria […]

CUSTOMER COMPLAINT HANDLING PRACTICES AND EMPLOYEE MOTIVATION IN CONTACT CENTRES: A CASE STUDY OF MULTICHOICE NIGERIA (DSTV/GOTV)

CUSTOMER COMPLAINT HANDLING PRACTICES AND EMPLOYEE MOTIVATION IN CONTACT CENTRES: A CASE STUDY OF MULTICHOICE NIGERIA (DSTV/GOTV) CHAPTER ONE  INTRODUCTION  Abstract Customer complaint handling in high-volume contact centres has traditionally been regarded as a burdensome cost centre and a primary generator of employee stress, yet contemporary research indicates that the manner in which complaints are […]

REGULATORY PENALTIES FOR UNRESOLVED CUSTOMER COMPLAINTS AND MARKETING BUDGET REALLOCATION: A CASE STUDY OF ZENITH BANK PLC

REGULATORY PENALTIES FOR UNRESOLVED CUSTOMER COMPLAINTS AND MARKETING BUDGET REALLOCATION: A CASE STUDY OF ZENITH BANK PLC Abstract The Central Bank of Nigeria (CBN) has significantly increased penalties for unresolved customer complaints since 2022. By 2024, these penalties reached ₦2.9 billion across the industry, and from January 2025, sanctions of up to ₦1 million per […]

CUSTOMER COMPLAINTS VIA SOCIAL MEDIA AND BRAND REPUTATION RECOVERY STRATEGIES: A CASE STUDY OF AIRTEL NIGERIA

CUSTOMER COMPLAINTS VIA SOCIAL MEDIA AND BRAND REPUTATION RECOVERY STRATEGIES: A CASE STUDY OF AIRTEL NIGERIA Abstract The telecommunications sector in Nigeria benefits from social media platforms as clients use platforms to switch their service grievance disputes into trending discussions which destroy brands swiftly. This research examines Airtel Nigeria’s approach in handling network problems on […]

CONTENT MARKETING STRATEGIES ON WHATSAPP BUSINESS AND SME SALES PERFORMANCE IN THE INFORMAL SECTOR: A CASE STUDY OF LAUNDRY BUSINESSES IN PORT HARCOURT

CONTENT MARKETING STRATEGIES ON WHATSAPP BUSINESS AND SME SALES PERFORMANCE IN THE INFORMAL SECTOR: A CASE STUDY OF LAUNDRY BUSINESSES IN PORT HARCOURT   Abstract WhatsApp Business has quietly become the most powerful and pervasive sales engine in Nigeria’s informal economy, far beyond the reach, cost, and conversion for micro-service enterprises compared to Instagram, Facebook, […]

SOCIAL MEDIA INFLUENCER COLLABORATIONS AND E-COMMERCE SALES CONVERSION IN URBAN RETAIL: A CASE STUDY OF JUMIA NIGERIA

SOCIAL MEDIA INFLUENCER COLLABORATIONS AND E-COMMERCE SALES CONVERSION IN URBAN RETAIL: A CASE STUDY OF JUMIA NIGERIA CHAPTER ONE INTRODUCTION Abstract Social media influencers have become the single most potent trust bridge between Nigerian urban consumers and e-commerce platforms. In a market where cash-on-delivery still dominates 78 % of transactions and where traditional digital advertising […]

THE ROLE OF SOCIAL MEDIA IN CRISIS MANAGEMENT FOR ORGANIZATIONS

THE ROLE OF SOCIAL MEDIA IN CRISIS MANAGEMENT FOR ORGANIZATIONS CHAPTER ONE INTRODUCTION 1.1 Background of the Study In today’s rapidly evolving digital age, social media platforms have emerged as powerful tools for communication, information dissemination, and crisis management for organizations. The widespread adoption of social media has revolutionized how businesses engage with stakeholders, manage […]

THE EFFECTIVENESS OF TARGETED ADVERTISEMENTS ON SOCIAL MEDIA PLATFORMS

THE EFFECTIVENESS OF TARGETED ADVERTISEMENTS ON SOCIAL MEDIA PLATFORMS CHAPTER ONE INTRODUCTION 1.1 Background of the Study In recent years, the advent of social media platforms has transformed the landscape of advertising, offering unprecedented opportunities for businesses to connect directly with their target audience. Social media platforms, such as Facebook, Instagram, Twitter, and LinkedIn, provide […]

UNDERSTANDING THE INFLUENCE OF SOCIAL MEDIA ON THE PURCHASE DECISION PROCESS

UNDERSTANDING THE INFLUENCE OF SOCIAL MEDIA ON THE PURCHASE DECISION PROCESS CHAPTER ONE INTRODUCTION 1.1 Background of the Study The emergence of social media has revolutionized how individuals interact, communicate, and make decisions, particularly in the realm of consumer behavior. The purchase decision process, which involves the recognition of needs, information search, evaluation of alternatives, […]

STRATEGIES FOR ENHANCING CUSTOMER ENGAGEMENT THROUGH SOCIAL MEDIA CAMPAIGNS

STRATEGIES FOR ENHANCING CUSTOMER ENGAGEMENT THROUGH SOCIAL MEDIA CAMPAIGNS CHAPTER ONE INTRODUCTION 1.1 Background of the Study In today’s digital age, social media platforms have emerged as powerful tools for businesses to engage with their customers. The global reach and real-time interaction capabilities of social media provide organizations with an unprecedented opportunity to establish a […]

THE IMPLICATIONS OF SOCIAL MEDIA ALGORITHMS ON BRAND VISIBILITY

THE IMPLICATIONS OF SOCIAL MEDIA ALGORITHMS ON BRAND VISIBILITY CHAPTER ONE INTRODUCTION 1.1 Background of the Study In the contemporary digital landscape, social media platforms have become integral to communication, marketing, and brand visibility. With billions of active users worldwide, social media networks such as Facebook, Instagram, Twitter, LinkedIn, and TikTok have evolved beyond simple […]

MEASURING THE RETURN ON INVESTMENT (ROI) OF SOCIAL MEDIA MARKETING EFFORTS

MEASURING THE RETURN ON INVESTMENT (ROI) OF SOCIAL MEDIA MARKETING EFFORTS CHAPTER ONE INTRODUCTION 1.1 Background of the Study The rise of social media marketing has transformed traditional marketing approaches, becoming an essential tool for businesses to reach a wider audience and engage with their customers directly. Social media platforms like Facebook, Twitter, Instagram, LinkedIn, […]

THE IMPACT OF REMOTE WORK ON ORGANIZATIONAL CULTURE

THE IMPACT OF REMOTE WORK ON ORGANIZATIONAL CULTURE CHAPTER ONE INTRODUCTION 1.1 Background of the Study Remote work, also known as telecommuting or working from home, has become a widely adopted practice in organizations across the globe, driven largely by technological advancements and the need for flexibility in work arrangements. The onset of the COVID-19 […]

STRATEGIES FOR SUSTAINABLE BUSINESS DEVELOPMENT

STRATEGIES FOR SUSTAINABLE BUSINESS DEVELOPMENT CHAPTER ONE INTRODUCTION 1.1 Background of the Study Sustainable business development has gained prominence as an essential approach for balancing economic growth, social inclusion, and environmental protection (Bocken et al., 2019). This strategy encourages companies to adopt long-term growth models that integrate environmental stewardship, economic viability, and social responsibility (Elkington, […]

CORPORATE SOCIAL RESPONSIBILITY AND ORGANIZATION BRAND IMAGE A CASE STUDY OF NESTLE IN LAGOS STATE

CORPORATE SOCIAL RESPONSIBILITY AND ORGANIZATION BRAND IMAGE A CASE STUDY OF NESTLE IN LAGOS STATE Abstract This study examined Corporate Social Responsibility and Organizational Brand Image: A Case Study of Nestlé in Lagos State. The research aimed to assess the influence of corporate social responsibility (CSR) initiatives on consumer perception and customer loyalty, as well […]

STRATEGIC PLANNING ON THE PERFORMANCE OF LISTED MANUFACTURING COMPANIES IN NIGERIA CASE STUDY OF LISTED MANUFACTURING COMPANIES IN OGUN STATE

STRATEGIC PLANNING ON THE PERFORMANCE OF LISTED MANUFACTURING COMPANIES IN NIGERIA CASE STUDY OF LISTED MANUFACTURING COMPANIES IN OGUN STATE ABSTRACT The purpose of this study was to assess the effect of strategic planning on the performance of banks in Nigeria with reference to the operations of the manufacturing companies in Ogun state, Nigeria. A […]

INTERNAL REVENUE GENERATION: PROBLEMS AND PROSPECTS (STUDY OF EZEAGU LOCAL GOVERNMENT AREA)

INTERNAL REVENUE GENERATION: PROBLEMS AND PROSPECTS (STUDY OF EZEAGU LOCAL GOVERNMENT AREA) Abstract   The study is concerned with the Internal Revenue Generation: problems and prospects, with focus on Ezeagu local government area of Enugu state. Finance is the bedrock of any organization, including the local government system. It is generally agreed that functionality of […]

EVALUATION OF THE EFFECTS OF NIGERIA’S INTERNATIONAL IMAGE AND REPUTATION MANAGEMENT ON FOREIGN NATIONALS’ PERCEPTION OF THE COUNTRY

EVALUATION OF THE EFFECTS OF NIGERIA’S INTERNATIONAL IMAGE AND REPUTATION MANAGEMENT ON FOREIGN NATIONALS’ PERCEPTION OF THE COUNTRY ABSTRACT The management of image and reputation had over the years been restricted to corporate organizations. This trend has assumed a different dimension as most countries now evolve various strategies of building good image and reputation that […]

SERVICE DELIVERY AS AN INSTRUMENT OF ACCESSING COMPETITIVE ADVANTAGE IN MARKETING (A STUDY OF AIRTEL NIGERIA PLC)

SERVICE DELIVERY AS AN INSTRUMENT OF ACCESSING COMPETITIVE ADVANTAGE IN MARKETING (A STUDY OF AIRTEL NIGERIA PLC) ABSTRACT This project examined the role service delivery in accessing completive advantage in marketing using specifically Airtel Nigeria Plc. Thus, the project had the following as object (i) to determine what constitutes effective customer service for a typical […]

EVALUATION OF CORPORATE GOVERNACE IN THE NIGERIAN BANKING INDUSTRY

EVALUATION OF CORPORATE GOVERNACE IN THE NIGERIAN BANKING INDUSTRY ABSTRACT The CBN Code of Corporate Governance stated that Corporate Governance refers to the processes and structure by which the business and affairs of an institution are directed and managed. The objectives of this study are to examine Corporate Governance in relation to the promotion of […]

AN EMPIRICAL INVESTIGATION OF COVID-19 ON PRODUCT SALES AND MARKETING

CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF STUDY Notably, many states; continents; regions; urban and rural communities; families thinking and lifestyle of have been impacted by the outbreak a harmful pandemic pandemic known as Covid-19. The COVID-19 pandemic is a global public health emergency characterized with high infectivity, a high mortality rate, and a long incubation period. […]

ASSESSMENT OF TWITTER BAN ON BRAND AWARENESS IN NIGERIA (A CASE STUDY OF RITE FOOD LIMITED, LAGOS STATE )

ASSESSMENT OF TWITTER BAN ON BRAND AWARENESS IN NIGERIA (A CASE STUDY OF RITE FOOD LIMITED, LAGOS STATE ) CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Twitter is a social platform that provides users to follow one other and send messages that are limited to 140 characters. Relationships on Twitter may be entirely one-sided, […]

A CRITICAL EXAMINATION OF THE EFFECT OF STRATEGIC MARKETING  ON ORGANIZATIONAL PERFORMANCE

CHAPTER ONE INTRODUCTION 1.1 Background of the Study  Organizational performance is one of the most significant issues in management study since it is the most essential criteria in assessing organizations, their activities, and their environments. Its significance is mirrored in its widespread application. Companies are seeing internationalization of their activities and events as a strategy to […]

A CRITICAL EXAMINATION OF THE IMPACT OF ADVERTISING ON BRANDS SELECTION AMONG CONSUMERS IN OWERRI, IMO STATE

CHAPTER ONE INTRODUCTION 1.1 Background Of The Study Producing for sales and profits is the raison d’être of each business enterprise. In order to stay in business, an organization must generate sufficient revenue from its products to pay its operational costs and generate enough profits (Tellis, 2004). For many organizations, budgeting or profit planning begins […]

A STUDY ON THE EFFECTS OF SALES TRAINING ON SALES FORCE ACTIVITY

CHAPTER ONE INTRODUCTION 1.1  BACKGROUND OF THE STUDY In modern times, a series of developments have impacted the personal sales feature. Customers have even more detail, greater demands, and require higher standards of customer support. Furthermore, rivalry is higher due to market globalization, and technology is continually becoming more advanced, particularly in the area of telecommunications […]

ADVERTISING MESSAGES AND BRAND LOYALTY IN NIGERIA: A COMPARATIVE ANALYSIS OF ZENITH AND POLARIS BANK CUSTOMERS

CHAPTER ONE INTRODUCTION 1.1       BACKGROUND OF THE STUDY Several studies have examined the influence of advertising messages on brand loyalty (Baktor, Boric and Paunović, 2017). Advertising messages can be transferred to the target audience through the respective advertising media. A wide array of media is used for advertising messages. Each medium has its diverse benefits, […]

AN INVESTIGATION OF BRAND PERSONALITY AND ITS IMPACT ON THE SATISFACTION AND LOYALTY OF CONSUMERS.

CHAPTER ONE INTRODUCTION 1.1 Background of the study Today’s brands serve a variety of functions that benefit consumers and increase a company’s financial worth. Consumers can attribute responsibility to a certain manufacturer or distributor by using brands to identify the product’s source or creator. Depending on how a product is labeled, consumers may have varied reactions […]

AN INVESTIGATION OF ONLINE DISPLAY ADVERTISING AND ITS EFFECT ON CONSUMER BEHAVIOURAL RESPONSES IN GHANA

AN INVESTIGATION OF ONLINE DISPLAY ADVERTISING AND ITS EFFECT ON CONSUMER BEHAVIOURAL RESPONSES IN GHANA CHAPTER ONE INTRODUCTION 1.1 Background of study Because of its unrivaled reach, targeting, information richness, and interactivity, the internet has earned a special place as a preferred medium of choice in modern advertising since its inception (McCoy et al., 2012; Nihel, […]

AN INVESTIGATION OF SALES PROMOTION AND ITS INFLUENCE ON BUSINESS PERFORMANCE

AN INVESTIGATION OF SALES PROMOTION AND ITS INFLUENCE ON BUSINESS PERFORMANCE CHAPTER ONE INTRODUCTION 1.1 Background Of The Study In the last few decades, the financial and commercial activities of most businesses have been affected by the unfavourable state of the Nigerian economy. Hence, businesses have experienced a declining level of sales and profitability and […]

EVALUATION OF EFFECTIVENESS OF MARKETING COMMUNICATION MIX ELEMENTS IN NIGERIAN SERVICE SECTOR

CHAPTER ONE INTRODUCTION 1.1  BACKGROUND OF THE STUDY Organizations work to accomplish a certain task over an indefinite amount of time. Organizations should strive for innovative and profitable methods of doing corporate practices to meet corporate goals in order to stay in existence for a long time. The fight for sustainability and success in industry has […]

ASSESSMENT OF EFFECTIVE MARKETING STRATEGY AND CONSUMER PURCHASING BEHAVIOUR IN E-MARKETING

CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF STUDY The arrival of new information and communication technologies has increased the complexity of competition in today’s world; thus, the competitive aspects of the use of new technologies are essential for local and international businesses in order to gain an appropriate share of local markets. It is important to note […]

THE EFFECTIVENESS OF PUBLIC RELATIONS IN THE OIL INDUSTRY (A CASE STUDY OF SHELL PETROLEUM DEVELOPMENT COMPANY LIMITED (EASTERN DIVISION)

CHAPTER ONE BACKGROUND OF THE STUDY Shell Petroleum Development Corporation Limited (SPDC) is the pioneer and largest hydrocarbon exploration and production company in the country. SPDC was originally known as Shell D’ Arcy and later as Shell-BP which was jointly financed by the Royal Dutch Shell Group of Companies and the British Petroleum (BP) Group […]

AN EVALUATION OF CUSTOMER CARE SERVICES IN RESTAURANTS (A STUDY OF SOME SELECTED QUICK SERVICES RESTAURANTS IN ENUGU METROPOLIS)

CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Over the years, as evidenced by cumulative experiences acquired through reading and observation, the business environment observed several developments and instrumental to its growth and development. One of these development that remains ever fresh and laudable in the minds of business scholars, authorities, thinkers, philosophers, students and […]

IMPACT OF THE COMMODITY EXCHANGE ON THE EXPORT OF PRIMARY COMMODITIES IN NIGERIA: FOCUS ON CASHEW

  1.1 Background of the Study CHAPTER ONE INTRODUCTION Attempts to formalise produce marketing in Nigeria can be traced to the 1930s. Then the European companies such as United African Company (UAC), John Holt, Societe Commercial Occidental Agency (SCOA) and Paterson Zochonis (PZ) were involved in direct purchases and export of Nigeria’s major agricultural commodities […]

AN EVALUATION OF THE IMPACT OF ADVERTISING ON CONSUMER BEHAVIOUR (A CASE STUDY OF DE-UNITED FOODS INDUSTRIES LTD: MAKERS OF INDOMIE NOODLES)

CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY We are in a very dynamic and complex world. The business environment is becoming sophisticated day by day and as such, decision-making is becoming more and more challenging and risky. Business organizations are failing due to poor decisions. Investors are losing their money and are unhappy. They […]

APPRAISAL OF DISTRIBUTION STRATEGIES OF PRODUCTION COMPANIES (A STUDY OF THE NIGERIAN BOTTLING COMPANY PLC IN ENUGU)

CHAPTER ONE 1 1.1 BACKGROUND OF THE STUDY Distribution channel is the path through which goods and services traverse as they go from producer to ultimate consumer. Also, marketing channels or marketing intermediaries represent organized network of agencies and institutions which in combination perform all the activities required to link producers with users and users […]

THE ROLE OF PUBLIC RELATION AS A CORPORATE TOOL FOR CHANGE MANAGEMENT IN ORGANIZATIONS: A STUDY OF FIDELITY BANK PLC

CHAPTER ONE INTRODUCTION 1.1 Background of the Study From the beginning of the 20th century, our world has witnessed tremendous and dramatic changes and advancement in all factors of human endeavour. The society is dynamic and has been undergoing development in technology, managerial capabilities, social advancement and legal revolution which impact directly on the economic, […]

ANALYSIS OF THE EFFECTIVENESS OF CUSTOMER SERVICES AS A MARKETING TOOL IN THE ALUMINUM INDUSTRY IN NIGERIA

CHAPTER ONE  1.0 INTRODUCTION A man that starts a business with a well-furnished office and competent staff is incomplete without customers to secure the flow of cash into his business which is a signature to profitability, success, growth and survival. Customers are needed in any business ventures whether privately or publicly owned establishment for profit […]

ANALYSIS OF THE ROLE OF PACKAGING AS A PROMOTIONAL TOOL IN THE MARKETING OF DIFFERENT BRANDS OF WEAVONS (A STUDY OF AYMAN ENTERPRISES LIMITED AND LINDA MANUFACTURING COMPANY LIMITED)

ABSTRACT The purpose of this research work is to analyze the role of packaging as a promotional tool in the marketing of different brands of weavons. In nowadays competitive marketing environment the role of package has changed due to increasing self-service and changing consumers’ lifestyle. Firms’ interest in package as a promotional tool is growing […]

Sales force Motivation and Effective Implementation of a CRM Strategy in the Pharmaceutical and Health Care Industry in Nigeria.

INTRODUCTION 1.1 Background of the Study The rising cost of maintaining a salesforce has been a concern for most sales managers in today’s increasingly competitive markets. In many pharmaceutical firms, direct selling costs account for almost half of all marketing expenses. Often, the cost of maintaining the salesforce is greater than advertising and promotion costs […]

THE INCIDENCE OF BRAND LOYALTY AMONG CONSUMERS’ OF CEREAL FOODS (A CASE STUDY OF PHINOMAR FOODS ENUGU)

CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF STUDY Human behaviour is enormously varied and very complex and is predicted on attitude, learning and habit. Consumers learn from past experience and future behaviour is conditioned by such learning. Marketers, the world over differ considerably in their prediction of human behaviour. The whole marketing effort is generally centered […]

AN ASSESSMET ON THE IMPACT OF QUALITY SERVICE ON CONSUMER (A CASE STUDY OF ARIK AIR LIMITED, ENUGU).

CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Global competition on today’s business, coupled with the rapid development in technology, especially information technology that has made the world a global village, has necessitated business entities to develop strategies that will not only guarantee their stability but also growth in the face of adverse business conditions […]

A Study of The Sales Forecasting i Practice of Manufacturing Firms In Enugu

CHAPTER ONE INTRODUCTION  1.1 BACKGROUND OF THE STUDY  Rising level of competition, growing pressure from stakeholders, environmental complexities and increasing customers’ enlightenment, among others have reawakened the profit maximization goal of business firms. This is understandable because both the survival and growth of any business lies on the level of profit the firm is able […]

AN EVALUATION OF THE ABUJA COMMODITY EXCHANGE MODEL FOR AGRICULTURAL MARKETING AND MARKET DEVELOPMENT IN NIGERIA

ABSTRACT This study aims at evaluating the current model of Abuja Commodity Exchange for agricultural marketing and market development in Nigeria. This is done to be able to determine whether the operational functions and structural systems of the Exchange are environmentally favourable and yielding to solve the problems of agricultural marketing in Nigeria. More so, […]

MARKETABILTY OF MADE IN NIGERIA TEXTILE

CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY. Nigeria is the largest country in black Africa with a population forecast of 150 million people broken into 36 states with Abuja as the capital. With this population and clothing being a basic need of life, it is evidently clear that Nigeria constitutes a very large market […]

ASSESSING THE FEDERAL GOVERNMENT’S COMMUNICATION CAMPAIGN ON CASSAVA TRANSFORMATION AT THE NATIONAL ROOT CROPS RESEARCH INSTITUTE, UMUDIKE, ABIA STATE.

Abstract The study assessed the communication campaign programs of the federal government’s cassava transformation initiatives as carried out by the National Root Crops Research Institute, Umudike, Abia State. The survey research method using questionnaire and interview was used to obtain data from the respondents. The research work was highly descriptive and inferential in nature. This […]

A STUDY OF CONSUMER PREFERENCE OF SOFT DRINK BEVERAGES IN ENUGU METROPOLISE AND NINTH MILE CORNER NGWO: A CASE STUDY OF COKE, SPRITE AND PEPSI COLA.

ABSTRACT This research work is a study of consumer brand preference for soft drink beverage drinks in Enugu metropolises. A case study of coke, sprite, Pepsi cola and Seven-up the products of Nigerian bottling company plc and Sevenup bottling company plc—the two giants in non alcoholic beverage industry the world over. However, the study investigated […]

THE IMPACT OF ADVERTISING AND SALES PROMOTION IN A SERVICE BASED ORGANISATION (CASE STUDY OF MTN NIGERIA LTD)

CHAPTER ONE 1.0 Introduction 1.1 Background of the Study Advertising and sales promotion are becoming very regular in our world today especially with the downturn in the economy and the consequent decimation of consumers purchasing power. In any production setting, it is believed that the production process is not complete until the goods and services […]

EVALUATION OF SELECTED MARKETING STRATEGIES EMPLOYED BY THE BANKING INDUSTRY IN NIGERIA: (A STUDY OF AFRIBANK)

CHAPTER ONE INTRODUCTION  1.1 Background of Study The role of the financial sector in promoting rapid economic development cannot be undermined. Hence, for economic growth in a country, there should be proper functioning of the financial system. Donli (2005) observed that traditionally, the role of banks whether in a developed or developing economy, consists of […]

ASSESSING THE AWARENESS, IMPLEMENTATION AND EFFECTS OF PROVISIONS OF NIPR DECREE ON QUALIFICATIONS AND ELIGIBILITY TO PRACTICE PUBLIC RELATIONS IN NIGERIA

CHAPTER ONE 1.0. INTRODUCTION 1.1. BACKGROUND TO THE PROBLEM Public Relations is as old as creation. But organized Public Relations can be said to have started seriously in the United States in 1900 when the first publicity outfit was founded by George Michaelis. However, Ivy Ledbetter Lee has the credit of pioneering Public Relations in […]

MARKETING OF NIGERIAN TELECOMMUNICTAIONS SERVICES IN LAGOS METROPOLIS: PROBLEMS AND PROSPECTS

CHAPTER ONE INTRODUCTION 1.1 BACKGROUND TO THE STUDY Modern civilization cannot do without communication, especially by distant wireless communication. This has become a consumer product that is bought and enjoyed on a massive level and repeatedly. Therefore, organizations that provide more and cost effective telecommunication services tend to have more customers than other organizations (Ndukwe, […]

INFLUENCE OF CUSTOMER COMPLAINTS HANDLING ON THE MARKETING PERFORMANCES IN THE SERVICE INDUSTRY: A STUDY OF SELECTED PRIVATE AND PUBLIC ENTERPRISES IN NIGERIA

INTRODUCTION 1.1 BACKGROUND OF THE STUDY The foundational objective of any good sole proprietor is usually to dispose off his goods as much as possible. At the back of his mind, he will most readily place his customer’s satisfaction at his uppermost mind. Customer satisfaction is the pivot on which all activities revolve, be it […]

APPLICATION OF PUBLIC RELATIONS TOOLS IN ENHANCING HEALTH CARE DELIVERY IN SELECTED SOUTH- EASTERN STATES OF NIGERIA (2000 – 2010)

CHAPTER ONE INTRODUCTION 1.1 Background of the Study The fact that there are lots of problems bedeviling the Nigeria Health Care Delivery system is not debatable. The debate, however, would rather be on the singular most important change that needs to be effected within the system, given the current trend in the system to bring […]

APPRAISAL OF THE EFFECTIVENESS OF PUBLIC RELATIONS EMPLOYED BY OIL COMPANIES IN MANAGING ENVIRONMENTAL ISSUES IN THE NIGER DELTA. (STUDY OF SHELL PETROLEUM DEVELOPMENT COMPANY)

CHAPTER ONE 1.1 INTRODUCTION The Niger Delta regions of Nigeria have in recent years become a hot-bed of explosive crisis and conflicts that often leave some deaths and mindless destructions in their wake, all resulting mainly from sour relationship between the oil producing companies operating in the areas and their aggrieved host communities. In fact, […]

IMPACT OF PUBLIC RELATIONS STRATEGIES ON THE PERFORMANCE OF INSTITUTIONS OF HIGHER LEARNING: (A COMPARATIVE STUDY ON UNN AND IMT)

CHAPTER ONE INTRODUCTION  1.1 BACKGROUND OF THE STUDY The success of any organization, especially the institutions of higher learning, depends on how information is handled in that organization. The efficiency and effectiveness with which information is managed determines to a large extent whether the institution will consistently be crisis ridden or not. This is why […]

ATTITUDES OF CONSUMERS TO LOCALLY MADE GOODS IN NIGERIA (A CASE STUDY OF LOCALLY MADE FOOTWEAR PRODUCTS IN OWERRI METROPOLIS

ABSTRACT This study constructively examines why after many years of political independence, our development as a nation in many spheres has been relatively unimpressive, especially, in relation to our potential. This study examines one of the most controversial issues in marketing in the developing countries. “Attitude and belief of consumers to locally made products”. This […]

AN APPRAISAL OF THE APPLICATION OF DIRECT AND ONLINE MARKETING IN THE BANKING INDUSTRY (A STUDY OF ZENITH BANK PLC ENUGU)

CHAPTER ONE INTRODUCTION  1.0 BACKGROUND OF THE STUDY History has shown that societies have unique aspect of Interaction which makes life substantial for survival and co-existence. This unique aspect of interaction is referred to as marketing. Marketing entails ideas which are transformed into products/ services and all the activities that ensure its availability to the […]

CHALLENGES OF FRUIT DRINK PROCESSING IN NIGERIA (A CASE STUDY OF LIFE BREWERIES NIGERIA LIMTED ONITSHA)

CHAPTER ONE INTRODUCTION 1.0 BACKGROUND OF THE STUDY Project in the fruit drink processing both establish and forthcoming are aimed at solving a Very clearly identified development problem. The raw material producer, due to insufficient demand, week infrastructure, poor transportation and perishable nature of produce lose substantial money. During the post-harvest glut, the loss is […]

THE STRATEGIES FOR EMPOWERING THE HARD CORE POOR THROUGH MICRO-FINANCING (A CASE STUDY OF RELIEF MARKET, OGBETE MAIN MARKET AND ABAKPA MARKET ALL IN ENUGU)

CHAPTER ONE INTRODUCTION 1.1. BACKGROUND OF THE STUDY Microfinance is the provision of small loans (micro-credit) to poor people to help them engage in production activities or grow very small businesses. This also refers to the provision of financial services to low income clients, including the self employed. More broad1y, it refers to a movement […]

A CRITICAL ANALYSIS OF THE IMPLEMENTATION OF ELECTRONIC MARKETING STRATEGIES BY LARGE SCALE INDUSTRIES IN NIGERIA

CHAPTER ONE INTRODUCTION 1.9 BACKGROUND OF THE STUDY Today’s business is moving to another level in the satisfaction of human wants and needs. Companies face high rate of competition in the world market as businesses move from analog to digital. The cornerstone of a well conceived marketing orientation is strong customer relationship. There must be […]

PUBLIC RELATIONS STRATEGIES FOR ENHANCING THE IMAGE OF INSURANCE COMPANIES IN IMO STATE

PUBLIC RELATIONS STRATEGIES FOR ENHANCING THE IMAGE OF INSURANCE COMPANIES IN IMO STATE CHAPTER ONE INTRODUCTION 1.1. Background of the Study A study of insurance history reveals that insurance practice arose from the need to protect against certain perils at each stage of human development. A contract of insurance in the widest sense of the […]

USES AND IMPACT OF TOTAL QUALITY MANAGEMENT IN INCREASING CUSTOMERS SATISFACTION IN NIGERIAN ICTs INDUSTRY

CHAPTER ONE 1.0 Introduction 1.1 Background of the study Success in our modern business world depends greatly on the right approach to manage a business. For businesses to succeed and deal with tough competition and new technological challenges, quality of product and service becomes more important. (Fernandez and Stahl, 1995). Today’s global competition coupled with […]

A SURVEY OF THE APPLICABILITY OF THE MARKETING CONCEPT TO THE ACTIVITIES OF THE MARKET GARDEN, ENUGU

CHAPTER ONE INTRODUCTION 1.1 Background of the Study Marketing concept, according to Ngwuma (2006:18) is a customer-oriented business approach. It articulates the needs of the customers monitors it and packages the products in acceptable way back to the customer. Osagie (2006:113) notes that marketing concept is the newest of all the concepts in marketing which […]

THE PRACTICE OF PUBLIC RELATIONS IN THE CATHOLIC CHURCH (A STUDY OF SOME SELECTED CATHOLIC CHURCHES IN ENUGU URBAN)

CHAPTER ONE  Introduction 1.1 Background of the Study    The church like every other human organization needs the understanding, goodwill and continued support of its operative environment to survive and exist. To accomplish this noble but obviously arduous task, the church ceaselessly seeks to identify and service or meet the needs and aspirations of its […]

EFFECT OF THE COMMODITY EXCHANGE ON THE EXPORT OF PRIMARY COMMODITIES IN NIGERIA

CHAPTER ONE INTRODUCTION 1.1 Background of the Study Marketing in Nigeria can be traced to the 1930s. then, the European companies such as United African Company (UAC) John holt, societe commercials occidental (SCOA) and Paterson Zochonis (P2) were involved in direct purchase and export of Nigerian’s major agricultural commodities as essential raw materials for overseas […]

ANALYSIS OF THE CONTRIBUTION OF PHYSICAL DISTRIBUTION COST TO PRICE IN MARKETING IN NIGERIA (A STUDY OF NIGERIA BOTTLING COMPANY PLC AND EMENITE LIMITED)

CHAPTER ONE INTRODUCTION 1.1 Background of the Study Physical distribution is concerned with the transporting of merchandise, raw materials, or by-products, from the source to the customer. Physical distribution of products is a process employed by manufacturers and service providers to ensure an economic placement of their products and services at the reach of the […]

MARKETING COMMUNICATION TOOLS EMPLOYED IN THE PRIVATIZATION AND COMMERCIALIZATION OF STATE-OWNED ENTERPRISES IN NIGERIA

CHAPTER ONE INTRODUCTION 1.1 Background of the Study The basic reason for establishing public enterprises in all economies has been to enhance development. Government participation in enterprises in Nigeria dates back to the colonial era. The absence of indigenous and foreign companies with requisite capital to invest on railways, roads, bridges, water, telecommunications, electricity and […]

STRATEGIC PLANNING: A VERITABLE TOOL IN THE PRACTICE OF PUBLIC RELATIONS (A STUDY OF ANAMBRA STATE PRIMARY EDUCATION BOARD, (SPEB) AWKA)

CHAPTER ONE INTRODUCTION 1.1 BACKGROUND The practice relations has been with man since time immemorial. Man, both in the past and in the present, wishes to be identified as one ho is kind, truthful, credible, emphatic and generous? All these attribute will enable him to earn goodwill, confidence, trust and support in his bid to […]

CONSUMER ACCEPTANCE OF MADE IN NIGERIA PACKAGED FOOD PRODUCTS IN ENUGU (A STUDY OF PACKAGED COSMETICS AND FOOD PRODUCTS)

CHAPTER ONE INTRODUCTION 1.1 Background of the study In Nigeria, people are extremely careful of what they consume in terms of food intakes or applied products. Most packaged food products made in Nigeria are highly rejected by the consumers due to poor quality production and lack of good technical equipment used for the production of […]

AN ASSESSMENT OF THE EFFECTIVENESS OF THE DISTRIBUTION STRATEGIES OF MANUFACTURE ROOFING SHEET (CASE STUDY OF EMENITE NIGERIA LTD EMENE ENUGU)

CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY By definition distribution strategies is concerned with those efficient channel arrangement used to make goods and services available to customers, also intermediaries and marketing and marketing channel structures to be selected to move product in the most competitive and efficient manner to satisfy customer’s needs and want. […]

BANK LOCATION AS A FACTOR AND THE INFLUENCE ON CUSTOMER BANKING BEHAVIOUR. (STUDY OF SELECTED BANKS IN ENUGU METROPOLIS)

CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY A successful marketing management is about making decisions that are customer driven, taking into consideration the changes in consumer taste/behaviour while evaluating the different strategic alternatives available, to make sure that any choice made must satisfy the need of the consumer, motivate and influence his buying decisions. […]

PHYSICAL DISTRIBUTION IN ROOFING SHEET AND ASSOCIATED PROBLEMS (A Case Study of East Chase Limited Enugu)

CHAPTER ONE 1.1 BACKGROUND OF THE STUDY In today’s business and marketing environment, a lot of problems are inherent, and distribution bottlenecks receive increasing emphasis. The task of matching the technical excellence of mass production with parallel progress in mass distribution becomes crucial, as any confronting management customers cannot enjoy the benefits of mass production […]

CONSUMER AWARENESS AND PERCEPTION OF NATIONAL HEALTH INSURANCE SCHEME (NHIS) HEALTHCARE SERVICES IN KOGI EAST

CHAPTER ONE INTRODUCTION  1.1 BACKGROUND OF THE STUDY Social Health Insurance (SHI) is a health sector financing alternative to the cash-and-carry system that had been in operation in the past. The health burden in countries world over has continued to escalate. The most vulnerable are the poor while the wealthy are the healthier. This means […]

IMPLEMENTATION OF THE MARKETING CONCEPT IN THE CORPORATE AFFAIRS COMMISSION: A STUDY OF ENUGU ZONAL OFFICE

CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Firms in less competitive industries have pursued the objective of profit maximization singularly, and have had some measure of success at least in the short-run. But economic and business realities in the competitive world have shown that ability of business organization to achieve their profit objective depends […]

AN ASSESSMENT OF CORPORATE SOCIAL RESPONSIBILITY PRACTICES OF SELECTED INDIGENOUS MANUFACTURING COMPANIES IN ENUGU STATE, NIGERIA.

ABSTRACT This study is based on the assessment of corporate social responsibility practices of the indigenous manufacturing companies in Enugu Metropolis in Enugu State. This study was conducted based on the issues and agitations that surrounded the Practices of Corporate Social Responsibility by some business organizations in the Enugu metropolis even where the practices are […]

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