COMPLETE SCHOOL PROJECT TOPICS & MATERIALS :
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Abstract

The banking industry went neck-deep into adoption information technology as tool for improving banking services. It was in realization of this that this evaluation study was carried out, to ascertain if the adoption of ICT has actually improved banking services or not. Nigeria introduced a structural adjustment programme (SAP) in 1986 to restrict not only the foreign dependent industrial base, but also to tackle her other economic problems, the liberalization and deregulation of the banking industry. To carry out the study, data were collected through questionnaires and analyzed the hypotheses tested. The result showed that there has been more improvement in banking industry among the new generation banks than the old ones. This is because many of the new generation banks are computerized and integrated by network. Although customers still complain because they want banks to have automatic teller machine services and other facilities that will enhance their services to customers.