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IMPACT OF WORKERS AND MANAGEMENT RELATIONSHIP ON JOB PERFORMANCE

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ABSTRACT

This study examines the impact of workers and management relationships on job performance. The objective of this study was to see how the organization would work with employees of the organization to improve workers’ performance by increasing the productivity of members of the labor force.  The study focused on impact of workers and management relationship on job performance, a case study of Edo State Library Board, Benin City, Edo State. The purpose of the study was to examine the role of Edo State Library Board, Benin City, Edo State employees, to establish the level of job performance at Edo State Library Board, Benin City, Edo State and to discover the relationship between employee relations and productivity of Edo State Library Board, Benin City, Edo State employees. The research plan used was a cross-cutting, explanatory and descriptive research plan. A sample of 25 respondents with Kralje and Morgan (1970) was selected. Primary and secondary data were used. The data were collected through questionnaires, an interview guide, an investigation and an observation. The data were analyzed using correlations and multiple regressions. Pearson was used to determine the relationship between the variables. The study found that there is a high turnover of employees due to lack of motivation, ineffective communication, poor working conditions and lack of employee involvement. The organization employs more professional employees than non-professional employees. In terms of job performance, poor performance is due to a bad relationship with employees. The study also found that there is a strong positive correlation between the employee relationship and the organization’s productivity (r = 0.8). The study recommends that management should improve working conditions, motivate employees, improve communication within the organization, and involve employees in decision-making to improve the relationship with job performance. organization.

 

 

TABLE OF CONTENTS

Abstract

Chapter one: introduction

1.1 Background to the study

1.2 Statement of the problem

1.3 Objective of the study

1.4 Research questions

1.5 Purpose of the study

1.6 Significance of the study

1.7 Scope of the study

1.8 Limitation of the study

1.9 Operational definition of terms

Chapter Two: Literature review

2.1 Conceptual review

2.2 Theoretical framework

2.3 Summary for literature review

Chapter Three: Methodology

3.1 Research design

3.2 Survey population

3.3 Sampling design

3.4 Sampling size

3.5 Sources of data

3.6 Tools of data collection

3.7 Methods of data collection

3.8 Data Processing, analysis and presentation

Chapter four: Presentation of findings and discussion

4.1 Results

4.2 Discussion

Chapter Five: Conclusion and recommendations

5.1 Conclusion

5.2 Recommendations

References

Appendices

CHAPTER ONE

INTRODUCTION

1.1 Background to the study

Social business and industrial organizations have become very complex. This complexity ranges from the nature, sources, and utilization of financial, human, and material resources. Rapid operational and technical policy changes to increase the professionalization of management, unionizing of labor, and growing unpredictability of clientele. There is therefore an increasing need for effective management in the workplace.

It has therefore become necessary for both management and labor as separate bodies to understand the nature, use, control, and application of managerial strategies and techniques to attain and maintain efficiency in the organization and some level of prestige in the society.

Since Edo State Library Board is one of the government parastatals and also a unit of employment in the economy, it is, therefore, a good example in areas such as employment policies, staff behaviors or practices, and labor management. It should therefore be clear to State that it is one of the employers of labor that provide a good condition of service to its employees and most importantly, it is an organization where staff or workers and management relations has a direct bearing on job performance and productivity. Good staff and management relations encourage organizational harmony, foreign investment, high workers morale, high productivity, and a peaceful atmosphere to settle conflict if there is any and better human relations.

1.2 Statement of the problem

Given the unhealthy industrial relations, incessant disputes in the organization that is being necessitated by the lack of sufficient understanding of the views of the different parties involved, it could rightly be asserted that the significant technological and financial problems resulting in lack of working materials in the modern libraries are great but none of these is more challenging than the complexity of understanding people, their needs as relating to them in wages that could lead to the achievement of organizational objectives.

This study, therefore, focuses on the extent to which staff management relations influence job performance in the Edo State Library Board of Edo State, Nigeria.

1.3 Objectives of the study

  1. Main objective

The main objective of the study is to establish the relationship between impact of workers and management relationship on job performance in Edo State Library Board, Benin City, Edo State.

  1. Specific objectives

Specifically, the study sought to:

  1. Examine the roles of employees in Edo State Library Board, Benin City, Edo State.
  2. Establish the level of job performance in Edo State Library Board, Benin City, Edo State.
  3. Find out the relationship between employee relations and job performance of Edo State Library Board, Benin City, Edo State.

 

1.4 Research questions

  1. What are the roles of employees in Edo State Library Board, Benin City, Edo State?
  2. What was the level of performance for the years 2013-2018?
  3. What is the relationship between employee relations and job performance of Edo State Library Board, Benin City, Edo State?

 

1.5 Purpose of the study

This research work is done to see how the organization would work with the workers (employees) of the organization to improve employees’ performance by increasing the productivity of members of the staff. This would be done by the organization maintaining a good relationship between management and the employee to get the best performance from the workers (employees). There are some strategies that the organization will employ. These include good working space, clean environment, employee education, and training facilities, leave of absence for educational courses especially in the field of library science.

In-service training is given to workers to be trained as professional libraries. The budget is allocated for vocation training special training and counseling for disadvantaged employees.

These include civil service examination for the clerical worker from 04 to 07 staff (employee) of the organization.

Employees’ health safety and hospital claims for those who are sick.

 

There is also the provision of regular payment, promotion, better salaries, and wages. All these are sources of motivation to the employees and it will bring about an increase in job performance for staff (employee).

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