EFFECTS OF COMPUTERIZATION ON SERVICE DELIVERY OF DEPOSIT MONEY BANKS (A CASE STUDY OF FIRST BANK PLC)

ABSTRACT

This research work is on the effects of computerization on service delivery of deposit money banks a case study of First Bank of Nigeria Plc. In advanced economies, technology has played a significant role since 1060’s. The role of computer in the financial world and other spheres of life cannot be over-looked and this has made it inevitable as the whole world has been turned into a global village. But in developing economies on the other hand, technology has relatively been poorly deployed in computer services. In Nigeria, deregulation of the banking industry in 1986 saw banks deploying technology as the chief competitive weapon to achieve significant market shares in the crowded banking industry. This brings a good decision for effective performance of managerial functions, which should in turn lead to the attainment of the organization’s goals. The research used both primary and secondary data from findings. It was observed that about 90% of the banks in Nigeria has improved and agreed that computerization has led to effective bank performance, time saving in service deliveries and have also reduce the cost of running bank services. In trying to state the effect and problems related to computer in the banking industry, the researcher observed that some problems faced by these banks are; inefficient planning, irregular functioning of telecommunication facilities and recommend that; Proper awareness and orientation should be made with regards to illiterate bank customers who are still novice to computer innovations.