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	<title>IMPACT OF NETWORK-RELATED COMPLAINTS ON CUSTOMER LIFETIME VALUE AND CHURN RATE: A CASE STUDY OF 9MOBILE NIGERIA</title>
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	<title>IMPACT OF NETWORK-RELATED COMPLAINTS ON CUSTOMER LIFETIME VALUE AND CHURN RATE: A CASE STUDY OF 9MOBILE NIGERIA</title>
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		<title>IMPACT OF NETWORK-RELATED COMPLAINTS ON CUSTOMER LIFETIME VALUE AND CHURN RATE: A CASE STUDY OF 9MOBILE NIGERIA</title>
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		<dc:creator><![CDATA[Uduak Effiong]]></dc:creator>
		<pubDate>Tue, 25 Nov 2025 06:45:40 +0000</pubDate>
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					<description><![CDATA[IMPACT OF NETWORK-RELATED COMPLAINTS ON CUSTOMER LIFETIME VALUE AND CHURN RATE: A CASE STUDY OF 9MOBILE NIGERIA CHAPTER ONE INTRODUCTION Abstract Network-related complaints (dropped calls, poor data speeds, intermittent coverage, and “no service” incidents) have become the single largest driver of customer churn in Nigeria’s fiercely competitive telecommunications market. This study focuses on 9mobile Nigeria [&#8230;]]]></description>
		
		
		
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