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		<dc:creator><![CDATA[Uduak Effiong]]></dc:creator>
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					<description><![CDATA[CUSTOMER COMPLAINTS VIA SOCIAL MEDIA AND BRAND REPUTATION RECOVERY STRATEGIES: A CASE STUDY OF AIRTEL NIGERIA Abstract The telecommunications sector in Nigeria benefits from social media platforms as clients use platforms to switch their service grievance disputes into trending discussions which destroy brands swiftly. This research examines Airtel Nigeria&#8217;s approach in handling network problems on [&#8230;]]]></description>
		
		
		
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