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		<dc:creator><![CDATA[Uduak Effiong]]></dc:creator>
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					<description><![CDATA[CUSTOMER COMPLAINT HANDLING PRACTICES AND EMPLOYEE MOTIVATION IN CONTACT CENTRES: A CASE STUDY OF MULTICHOICE NIGERIA (DSTV/GOTV) CHAPTER ONE  INTRODUCTION  Abstract Customer complaint handling in high-volume contact centres has traditionally been regarded as a burdensome cost centre and a primary generator of employee stress, yet contemporary research indicates that the manner in which complaints are [&#8230;]]]></description>
		
		
		
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